COMMON PROBLEM

ZYWELL thermal printer and pos printer manufacturer supplier in China for more than 20 years.

How to use ZYWELL's 100+ products to occupy more industries?

In a fragmented market, a diverse product portfolio is the strongest competitive advantage. ZYWELL has built an exceptionally extensive product matrix for you, encompassing nine major series including 58/80mm receipts, 2/3/4-inch labels, portable handheld printers, embedded printers, and panel-mounted printers, with over 100 models in total.

What kind of after-sales service does ZYWELL provide?

Hardware comes with a one-year warranty, but our service commitment is “for life”!

When purchasing in large volume, how does ZYWELL further reduce your maintenance costs?

Thinking Ahead for You! 1% Free Spare Parts for Worry-Free After-Sales Service.

Remote Assistance: How does ZYWELL achieve instant resolution of technical problems across space?

Remote assistance makes technical support zero-distance!

When product quality issues occur, how does ZYWELL provide after-sales support?

Time is money; we promise a 30-minute rapid response!

How is ZYWELL's defect rate of less than 0.3% forged?

Quality isn't inspected into existence—it's built into every step of ZYWELL's production process!

How does ZYWELL ensure your goods arrive safely worldwide?

Sea, land, and air fully on standby; cargo safety mission accomplished!

What does the factory strength behind ZYWELL's 100,000+ monthly production mean?

Your peak order moments are ZYWELL Supply Chain's finest hour!

Which payment paths does ZYWELL support to ensure convenient transactions?

Multiple settlement options safeguard your global transactions!

12.How can startup brands use ZYWELL's policies to get off the ground quickly?

ZYWELL is willing to be your running partner during the startup phase!

Why can ZYWELL provide you with the most competitive "market price"?

No price wars—only value wars! We deliver the most lethal cost-performance ratio.

How does ZYWELL use private custom packaging to increase your premium space?

Small investment, big brand! Flexible customization saves you money and hassle.

From 3D drawings/design drafts to receiving a prototype, how does ZYWELL achieve rapid conversion?

From inspiration to mass production, we race against time!

OEM/ODM Deep Cooperation: How does ZYWELL help your brand quickly seize the market?

Your brand dreams, brought to life by ZYWELL's industrial strength!

How to achieve 10-minute rapid system integration via the development kit provided by ZYWELL?

Combining hardware and software, we make printers truly plug-and-play!

What do ZYWELL's 15+ invention patents and 100+ utility model patents mean?

Break free from homogenization—arm your product portfolio with patented technology!

.Has ZYWELL's product line obtained qualified certifications for other major global markets?

One certificate in hand, access worldwide! Your compliance expert for global trade.

How can ZYWELL's global network empower your overseas business?

Across mountains and seas, ZYWELL's service is always by your side!

If you already have other stable suppliers, why should you still consider ZYWELL?

Using 0.3% extreme quality control in exchange for your 95% worry-free reorder rate!

Why has ZYWELL become the long-term reliance for clients in 30+ countries globally?

More than just manufacturing machines, we are the terminator of 23 years of industry pain points!

In a complex supply chain, why is choosing the ZYWELL "Source Factory" your optimal solution?

Refuse the layered markups of middlemen and connect directly to the 6,000m² intelligent manufacturing core!

Q：Are you manufacturer or trading company?

A：We are leading manufacturer of thermal printer including receipt printer, label printer and mobile printer with 19 years experience, factory located in Zhuhai City, Guangdong province

Q: Can you do OEM/ODM

A: Yes, we can do your brand on printer or drivers/Tools, customize package or printer design. Contact us for more details

Q: How is the repaired rate

A: Under strict quality control, defective rate is about 0.3%

Q: How about the Warranty

A: 12 months warranty, some spare parts will be offered for urgency per 100pcs

Q: What about the after-sale service

A: Beside 12 months warranty, we will offer lifelong technical consultation
We will reply in time for the problem, giving technical support online

Q: What about delivery time

A: Samples order within 3 working days, bulk quantity within 5-10 days

Q: What is printer defective rate?

A: Less than 0.3%

Q: What is the Warranty for your printers?

A: We support 12 months for all of our ZYWELL products.

Q: What’s your main product line?

A: Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.

Q: If the goods are damaged, what can we do ?

A: 1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Control panel lights are off

Reason: The power cord is incorrectly inserted.
Method: Check the power cord is correctly inserted into printer, power adapter, and power socket or not. Check if the printer is powered on.

The lights is working, but the printer doesn' t print

Method 1: Check whether the self-test is normal. If not, please contact the dealer or technical service personnel;
Method: If the self-test is normal, check the connection of the data cable. Make sure the data cable is properly connected between the printer and the computer. The data transfer settings between the printer and the computer need to be consistent.

Printer' s cutter is stuck

Method 1: Power off and restart.
Method 2: The device on the cutter print head can be returned to the original position.

Serial garbled

Reason: Printer and computer baud rates do not match
Method: keep the device and printer baud rate consistent
1.Print the self-test page to confirm the printer baud rate, please check "serial config”
2.Change the serial port baud rate of the computer: control panel - view devices and printers - right click on the printer - printer properties - port - configure the port - modify the baud rate - apply - OK.

USB garbled

Reason: Driver installation error.
Method: Install the driver on the USB flash drive, or contact the dealer or technical service personnel.

Printer jam

Reason: The paper outlet is blocked and the paper is not running smoothly.
Method: Please clear the obstacles of the paper outlet.

Network port connection error

Method 1: Check if the network cable is connected correctly.
Method 2: Gateway error: Check the self-test information on the self-test page, whether the IP is the same as the computer' s gateway, if different, use "Printer Test" to set the settings to open the printer's DHCP.
Method 3: IP conflict: modify the printer IP address: use "PrinterTest" to set, connect the printer-NEW IP-input IP-set New IP.

The printing font is blurry

Reason: 1. Low printing density 2. Poor paper roll quality 3. The life of the print head is approaching to end.
Method 1: Modify the print density: use "Printer Test" to set, connect the printer - advanced - Density set - enter the density value (the larger the value, the higher the density value) - click set;
Method 2: Replace the paper roll;
Method 3: Replace the print head.

The printer cannot work normally

Reason: The printer was set up incorrectly.
Method: Restore factory settings; Operation guide: Turn off the power of the printer - press the "FEED" button - turn on the power at the same time - when the ERROR LED light and the PAPER LED flash twice at the same time, release the "FEED" button and hear a beep to restore Factory successfully.

Incomplete printing

Reason: Paper setting is incorrect,
Method: Check the paper setting size.

The cutter can cut the paper, but the incision is not flat and there are serrations

Reason: The paper feed reel is not installed in place
Method: Remove the scroll on the cover and reinstall it

The language in the code page cannot be printed

Reason: The printer turns on Chinese mode
Method: Turn off the Chinese mode: use "Printer Test" to set, connect the printer - Advanced - DIP Setting - Chinese mode select "NO" - click Setting

The driver cannot be installed, indicating that the VC runtime framework is missing

Reason: The runtime lack of the computer operating system
Method: Install the VC runtime framework runtime.

The cutter cuts the paper in advance in front of the last line

Reason: The ticket length setting is too short
Method: reset ticket length in the driver

The printer restarts automatically when printing

Reason: The input voltage of the printer is not enough
Method: Check the output voltage and current of the power adapter, use the factory power adapter

SEND US A MESSAGE.

With the goal of "achieving customer satisfaction" and our slogan "It's More Than A Printer" as our guide, we have satisfied the needs of users to the greatest extent and won the favor of customers at home and abroad. We focus not only on our research and development, but also on open collaboration. We welcome deep partnerships around the world to be one of your most reliable manufacturing partners.

ZYWELL

Zhuhai zywell is a printer manufacturer and comprehensive high-tech enterprise integrating POS printer design, research and development, production, sales and service.